A MISSED CALL CAN BE AS SERIOUS AS A HEART ATTACK
IF YOUR Answer Answering Service service THINKS HIPAA IS SOMETHING YOU FIND IN THE ZOO, GET OUT NOW.
But don't choose our 1-800 We Answer Answering Service division because we cost less. Your patients deserve the finest service. If you are currently contracted with an Answer Answering Service service that cannot dispatch your emergency calls properly, the consequences could be dire. The number one complaint people have when they hire a health care Answer Answering Service service is improperly routed emergency messages. At 1-800 We Answer Answering Service, after intense screening, we hire only responsible and intelligent call service attendants to answer your calls -- folks who genuinely care about your patients and respect your valuable time at home with your family when calling you in the middle of the night with an emergency. 1-800 We Answer Answering Service avoids the mistakes made by other Answer Answering Service services by automating the protocol function that dispatches the correct on-call doctor at the right time of the day, and after telephone representatives take emergency calls, a manager checks each call manually.
Over the course of 35 years, 1-800 We Answer Answering Service has answered the phone for thousands of doctors. We have purchased 3 health care Answer Answering Service services. By integrating the latest technology with knowledgeable telephone representatives, we have been able to dramatically and constantly improve the industry standard for health care telephone Answer Answering Service services -- and by doing so we are creating the standard of excellence by which all others should be judged.
At 1-800 We Answer Answering Service, our primary goal is to help you, our customer, do good things for the people who come to you every day with their health care needs. We help you by simplifying your communications and eliminating missed calls and botched messages.
We realize that hiring an Answer Answering Service service is a big step for you.
We also know that you want to spend your time healing people, not trying to figure out how an Answer Answering Service service works. That's why we have committed ourselves to eliminating the problems you experience with other Answer Answering Service services, by ensuring that your calls are answered promptly, courteously and professionally, and that you receive accurate, timely and concise messages.
Whether you're a large health care center or a fledgling practice, your patients' health information (PHI) is paramount.
Our voice mail-first option saves you time and money by giving your callers a recorded message, transferring only emergency calls to a live operator, and directing all other calls to voice mail.
Appointment setting and confirmation, consult hold, lab result protocol and prescription dispatch are also provided. Database management is included for emergency protocol and on-call scheduling.
Message access can be dispatched via cell, pda, e-mail, paging, fax or voice mail. A live operator can even transfer the caller to a voice mail. So, if you have a six-person practice, each person can have personal voice mail.
Emergency notification can be arranged and changed on request.
1-800 We Answer Answering Service service PRICING
1-800 We Answer Answering Serviceservice pricing is inclusive of your choice of message delivery. Whether you choose to fax, email, or alpha-page, you pay only one low fee. If we call a protocol list of individual numeric pagers, cell phones or landlines, you will only be charged an additional .50 cents per call. 1-800 We Answer Answering Serviceservice can also supply you with a free front-end voice mail system to screen your calls, allowing non-urgent callers to leave a voice mail while urgent or emergency callers are put through to our live telephone representatives. This service is free of charge and has the advantage of helping you keep costs to a minimum. You will only be charged for the calls handled by a live operator.
Answer Answering Service services frequently don't publish their rates.
They ask you personal business questions and set your rate based on how much they think you can afford or are willing to pay. They justify these high rates by promising a quality service, using ambiguous terminology such as "transaction time" or "unit or screen time". Be wary of these terms. At 1-800 We Answer Answering Serviceservice, we give you excellent service and low published rates.
1. Operator-Answered in Your Company Name, or
2. Recorded-Voice-Answered Service (with FREE voice mail messages), and caller may revert to the operator, who then answers in your name.
· $49.95 per month (80 FREE billed message units), .79 cents thereafter or
Operator-Answered calls, with caller transferred to voice mail (100 billed message units),
.69 cents thereafter.
· $89.95 per month (150 FREE billed message units), .75 cents thereafter or
Operator-Answered, voice mail-transferred messages (200 billed message units)
Messages may be Faxed, E-Mailed, or Alpha-Paged, for a flat rate of $10 per mo./ea.
Our Alpha-Pager or voice mail call-in services are available for $20 per mo./ea. No monthly charge will be issued for messages transferred to voice mail.
Traced messages cost .50 cents each. Live Operator Call Patching is also .50 cents per call. Additional account profiles are available for the rate of $5 per mo./ea.
Monthly service billed every 4 weeks. Live service is payable every 8 weeks (Last month required in advance). Billed message units are operator minutes ($10 extra per month for fax, email, or alpha paging of messages). Deposit required for tracing, call patching, 800 service. Order taking $25 Setup plus $10 per month.
