 1-800 We Answer Answering Service service Answers Problem Questions Even The Most Expensive Answer Answering Service service Hopes You Will Not Ask.
Faxmail
1. Can I choose how I get my messages through your faxmail service?
You have a few choices as to "how" to get your faxes. If you have access to a fax machine, you may chose the old fashion way and retrieve your fax documents from the machine with the use of your programmed access code. You can also have notification that you have a fax waiting for you to your email OR we can program your faxmail system to send your fax transmissions directly to your email address! Please ask your Sales Associate for further details.
2. Can I get one number for faxes and voice mail?
We now have a new state of the art service, which eliminates the problem of having too many numbers. If you are looking for one number where your callers can both do more than one thing, then this is your finest option!! This service allows you to have one number: where people are able to leave you voice mail and/or send you a fax. Additional features also include caller id and email notification Ask your Sales Associate for further details.
3. Do I need a separate telephone line, fax machine or equipment for my faxmail?
Absolutely not! Our faxmail does not need an expensive fax machine or any type of set up from you or your phone company. Our system is set up to handle it"s own fax transmissions. You will even get your own faxmail telephone number!
4. Can I add an additional area code onto my faxmail to give my callers the impression of multiple offices?
Yes. We have numbers available in most major cities in the US. Please ask your 1-800 We Answer messaging service Sales Associate for further details.
5. Are there any set up charges?
At 1-800 We Answer messaging service, we allow you to set up your faxmail without any set up fees. The only thing that we ask is that you take care of the initial amount of your chosen plan. For your convenience we accept ALL major credits cards (Visa, American Express, Mastercard & Discover) and also Check by Phone. If you would prefer to mail in your payment, that"s fine with us also!! Just please make sure that we receive your payment within 5 days of setting up your services with our company. Your Sales Associate will be happy to make these arrangements for you.
6. Are you PCI Compliant ?– The Gold Standard for Call Center Security
1-800 We Answer is one of a few PCI certified Call Centers in the United
States. SecurityMetrics ® Site Certification Vulnerability Scans are performed at regular intervals throughout the year,ensuring security standards are maintained for all electronic transactions and transmissions. 1-800 We answer is setting the gold standard for security in the Call Center Industry.
7. What professional associations is your company a member of?
1-800 We Answer Answering Service service is a member of the Association of TeleServices International (ATSI), our local Better Business Bureau care program, and we are the authorized phone center for our local Chamber of Commerce. Should you with to research us further, our Dunn and Bradstreet number is 161145677.
8. If you system goes down, how can I be assures that I will be reinstated immediately? How many full-time technicians do you have working exclusively for you?
The sad truth is that many voice mail companies are woefully unprepared for a system failure or disaster recovery. Most do not have a full-time technician. Instead, they rely on outside consultants. At 1-800 We Answer messaging service, we have a staff of three full-time technicians who work exclusively on our telephone systems, to ensure that we can have continuous coverage in place.
9. Do you have any back-up facilities in place in the event of hardware or software failure?
In the event of a hardware or software error, our technical staff is notified and the error is isolated. If the problem is a failure of a hardware component, 1-800 We Answer messaging service keeps an inventory of spare parts both on and off site. In the event of a software failure, 1-800 We Answer messaging service has four redundant back ups in place should the software need to be reloaded. We also have a back-up system located off site at our eastside location, with a technician available 24-hours-a-day.
10. Can my service be set up quickly and easily?
Many services will not put you on until you paid them a non-refundable deposit or heft set-up fee, or making you sign a binding, long-term contract. At 1-800 We Answer messaging service, we keep it simple; almost all accounts are set up immediately. Give us a call. If you can't pay is immediately, just promise to send in the payment and answer a few simple questions from any of our sales associates and we will set you up without hesitation.
11. How long has your company been in business? Are you going to be around for a while?
We are proud to say that 1-800 We Answer messaging service has been around for the last 30 + years and still growing. We take pride in our long-standing reputation of providing excellent quality service to the communications industry. We serve our clients with the finest customer service possible and we strive continuously, to search for ways to improve and upgrade our services to stay current with the demands of today's "technically savvy" world. 1-800 We Answer messaging service has become one of the only companies in this industry to stay on top for so long, and with this in mind we keep the intentions of growing, everyday.
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